Refund and Returns Policy

At Totesio, we are committed to delivering high-quality tote bags that meet your style and functionality needs. Due to the nature of our products, we do not accept general returns. However, we do understand that there may be rare instances where an item is damaged, misprinted, or broken upon delivery.

Return Eligibility

We only accept returns under the following conditions:

• The product is damaged.
• The product is misprinted.
• The product is broken upon delivery.

Claim Process

• You must submit a claim within 7 days of receiving your order. Claims made after this period will not be eligible for return, and the customer will bear the loss.
• To file a claim, please email us at support@totesio.com with your order number, a detailed description of the issue, and clear photos showing the damage, misprint, or defect.

Final Decision

Once we review your claim, we will notify you of our decision. Please note that the final decision regarding the return or replacement of any product will be at the sole discretion of Totesio.

Non-Returnable Situations

• All sales are final for products that are not damaged, misprinted, or broken.
• Products cannot be returned or exchanged due to change of mind or incorrect selection.

Thank you for understanding and for choosing Totesio. If you have any questions, feel free to contact us at support@totesio.com.